At World Backyard, we are committed to providing reliable products that meet the needs of outdoor enthusiasts and professionals. We understand that purchasing a knife is both an investment and a trust in our brand. To give you peace of mind, we offer a warranty and clear return/refund options.

• Our knives are warranted to be free from defects in materials and workmanship for the lifetime of the product.

• Warranty applies only to the original purchaser and requires proof of purchase.

• We will evaluate each case and provide the most suitable solution, which may include repair, replacement, or other arrangements.

Please note that the warranty does not cover:

• Damage caused by misuse, accidents, neglect, or improper handling.

• Broken tips or blades resulting from prying, throwing, or other unintended use.

• Normal wear and tear from regular use.

• Any modification, alteration, or unauthorized repair of the knife.

• Issues caused by improper cleaning, maintenance, or storage.

• Knives that have been disassembled or tampered with.

• Warranty is non-transferable if the product is sold or gifted to another party.

• Contact us at worldbackyard2021@gmail.com with your name, order details, and description of the issue.

• Provide clear photos or videos to help us understand the problem.

• Our team will confirm warranty eligibility and may provide troubleshooting guidance.

• If necessary, you will receive instructions and a return authorization.

• Ship the product to the address provided, securely packaged.

• We will inspect the knife and determine whether repair, replacement, or another solution is applicable.

• Once resolved, your knife will be returned or replaced, and you will be notified of the outcome.

• Return: Returns are accepted within 10 days of delivery for unused products in original packaging, including all accessories and documentation.

  • Returns based on personal preference (non-defective) may incur a return shipping fee and a small restocking charge.

  • Currently, returns outside of China may not be supported.

• Refund: Refunds are reviewed case by case. Refunds can only be issued for orders purchased directly from our official website.

• Repair: Eligible products will be repaired within warranty terms.

• Replacement: A replacement knife may be provided if:

  • The product has a confirmed manufacturing defect.

  • The knife cannot be repaired effectively.

  • Essential replacement parts are unavailable.

• If your product was purchased through an authorized dealer, warranty service is available, but returns/refunds must be handled directly with the seller.

• We reserve the right to make the final decision on repair, replacement, or refund, depending on the situation.

If you have questions, concerns, or require assistance, please contact us:
📧 worldbackyard2021@gmail.com
📍 Shenzhen, Guangdong, China

Your satisfaction is our priority. Thank you for choosing our products, and we look forward to supporting your outdoor adventures.